What is GDPR (General Data Protection Regulation)?

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union, and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU). It creates consistent data protection rules across Europe and applies to companies who are based in the EU and global companies who process personal data about individuals in the EU. The regulation comes into effect on the 25th May 2018.

How does GDPR affect you?

If you process personal data of any person in the EU, GDPR will apply to you regardless of whether you're based in the EU or not. Besides strengthening and standardizing user data privacy across the EU nations, it will require new or additional obligations on all organizations that handle EU citizens' personal data, regardless of where the organizations themselves are located.

You can read the full General Data Protection Regulation here.

GDPR's concept of 'Personal Data' is explained in this article.

How is CarCasm® preparing for GDPR?

We take the security of your data very seriously here at CarCasm®. Protecting our customers' information and their users' privacy is extremely important to us. We are dedicated to assisting our users to help them understand and prepare for GDPR.

These are the measures we're taking to ensure that CarCasm® and all our users meet GDPR requirements:

Policies updates

We are currently updating our Privacy Policy, Terms of Service and Cookie policy to adhere to GDPR and to ensure we are transparent with what we do with your data and the data we allow you to gather from your users.

Tools and features to help you comply with GDPR

As a data processor, we have released features and tools that will help you comply with data requests from your users.

  • Ability for agent to delete contacts
  • Export tickets and chats by agents for visitor
  • Property settings for disabling IP recording of visitor IP
  • Data privacy consent form from visitor widget

Automated agent account deletion

  • Automated agent account deletion
  • Data export tool

Data Processing Agreement with our Sub-processors

We're in the process of reviewing and entering into Data Processing Agreements (DPA) with our vendors to ensure your data and the data of your users is protected – here is a list of sub-processors.

Data security

We take security seriously here at CarCasm®, and it has been our focus from day one. As part of GDPR compliance we will review our security measures and responses.

We guarantee to meet all the requirements of the General Data Protection Regulation by the 25th of May 2018.

Contact Us

If you believe your information is on our system and needs to be removed or updated, please email us.